Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@scandinavian-shine.co
If your return is accepted, we’ll send you detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@scandinavian-shine.co
Return Shipping Costs
Please note that customers are responsible for all return shipping costs.
Return shipping fees will not be covered by Scandinavian Shine, and will be deducted from the customer’s refund if prepaid shipping labels are provided by us.
We recommend using a trackable shipping service, as we cannot be held responsible for items lost during return transit.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union – 14-Day Cooling Off Period
Notwithstanding the above, if you are a customer in the European Union, you have the legal right to withdraw from your purchase within 14 days after receiving your order, without giving a reason.
Scandinavian Shine offers a 30-day return policy, which gives you more time than the legal 14-day withdrawal period.
To exercise your right of withdrawal, please use our Right of Withdrawal / Return Request page or contact us at support@scandinavian-shine.co.
If your order has not been shipped or fulfilled yet, you may submit a cancellation request. If your order has already been shipped or fulfilled, it can no longer be cancelled. In that case, you may request a return after delivery under our 30-day return policy.
As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers may inspect the item after delivery. However, items that are used beyond what is necessary to inspect the product may be subject to a reduced refund if the value of the item has decreased.
Please note that return shipping costs are the responsibility of the customer.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@scandinavian-shine.co, or at 30 N Gould St Ste R , Sheridan, WY, 82801, US.